There are three engineers in a car; an electrical engineer, a chemical engineer and a Microsoft engineer. Suddenly the car just stops by the side of the road, and the three engineers look at each other wondering what could be wrong.
The electrical engineer suggests stripping down the electronics of the car and trying to trace where a fault might have occurred. The chemical engineer, not knowing much about cars, suggests that maybe the fuel is becoming emulsified and getting blocked somewhere.
Then, the Microsoft engineer, not knowing much about anything, comes up with a suggestion, 'Why don't we close all the windows, get out, get back in, open the windows again, and maybe it'll work !?'
A long, long, time ago
I can still remember when I dialed up their help desk lines.
And I knew if I had the chance
They could make my modem dance
with chats and GIFs and silly pick-up lines.
But Help Desk phone calls made me shiver
with every busy they'd deliver.
Bad news on the front page
A 19-hour outrage.
I can't remember if I cried
when I realized that Steve Case had lied.
But something touched me deep inside
The day the service died.
So bye bye to Amer'ca Online
Drove my modem to a domain and it's working just fine.
And good old geeks are cheering users offline
Saying this'll be the day that they die.
This'll be the day that they die.
Did you write the book of TOS
Will you send your password to PWD-BOSS
If an IM tells you so.
And will you believe the Motley Fool
When he tells you that the service rules
And can you teach me how to Web real slow?
Well I know you sold the service short
Cause I saw your quarterly report.
Steve Case sold off his stock
It fell just like a rock.
It was a crazy, costly high-tech play
As they slashed away at what subscribers pay
And half their users went away
the day the service died.
So bye bye to Amer'ca Online
Drove my modem to a domain and it's working just fine
And good old geeks are cheering users offline
Saying this'll be the day that they die.
This'll be the day that they die.
Well for two days we've been on our own
And dial-ins click on a rolling phone
But that's not how it used to be
When the mogul came to Virginia court
With an OS icon and a browser port
And a desktop that looked like Apple III.
And while Jim Clark was looking down
The mogul stole his thorny crown
The browser war was turned.
Mozilla...was spurned.
And while Steve left users out to bond
With hosts unable to respond
6 million newbies all were conned
the day the service died.
So bye bye to Amer'ca Online
Drove my modem to a domain and it's working just fine
And good old geeks are cheering users offline
Saying this'll be the day that they die.
This'll be the day that they die.
Da Chronic ducked their software guards
And stole a million credit cards
To use accounts he'd gotten free.
And so Steve Case went to the FBI
and he told Boardwatch a little lie
That hackers wanted child pornography But while Steve Case was looking down
The hackers pulled his e-mail down
They put it on the net.
He can't be trusted yet!
And while user cynicism climbs
At sign-on ads and welcome rhymes
They scan their e-mail for "Good Times"
the day the service died.
So bye bye to Amer'ca Online
Drove my modem to a domain and it's working just fine
And good old geeks are cheering users offline
Saying this'll be the day that they die.
This'll be the day that they die.
Helter-skelter billing needs a melter
The lawyers filed a class-action shelter
Eight million in lawyer's fees.
But it looks like some attorney jibe
an hour if they resubscribe.
To a service marketed for free
Well I KNOW you're raking in the bucks
Cause I'm reading alt.aol-sucks.
"Until we bless the suit
The settlement is moot."
"If AOL treats you like the Borg
Then visit aolsucks.org
Before some router pulls the cord..."
the day the service died.
So bye bye to Amer'ca Online
Drove my modem to a domain and it's working just fine
And good old geeks are cheering users offline
Saying this'll be the day that they die.
This'll be the day that they die.
Bill Razzouk, the head-to-be
sold off his home in Tennessee
And headed for a 4-month end.
Was he sad or just incensed
when Case offered him his thirty cents.
Billing is the devil's only friend.
But as I read him on the page
My hands were clenched in fists of rage.
No "Welcome" born in hell
could ring that chatroom bell.
And as chat freaks cried into the night
CompuServe read their last rites.
I saw Earthlink laughing with delight
the day the service died.
So bye bye to Amer'ca Online
Drove my modem to a domain and it's working just fine
And good old geeks are cheering users offline
Saying this'll be the day that they die.
This'll be the day that they die.
I met a girl in Lobby 9
And I asked her if she'd stay on-line.
But she just frowned and looked away.
And I went back to the Member Lounge
To see what loyalty I could scrounge
But Room Host said the members went away...
And on the net the modems scream
At faster speeds and data streams.
And not a tear was spoken.
The hourly fees were broken.
And the three men that I hated most
Ted, and Steve, and Razzouk's ghost
They couldn't dial up the host
The day the service died.
THE AOL CAR
* The AOL car would have a TOP speed of 40 MPH yet have a 200 MPH speedometer.
* The AOL car would come equipped with a NEW and fantastic 8-Track tape player.
* The car would often refuse to start and owners would just expect this and try again later.
* The windshield would have an extra dark tint to protect the driver from seeing better cars.
* AOL would sell the same model car year after year and claim it's the NEW model.
* Every now and then the brakes on the AOL car would just "lock-up" for no apparent reason.
* The AOL car would have a very plain body style but would have lots'a pretty colors and lights.
* The AOL car would have only one door but it would have 5 extra seats for family members.
* Anyone dissatisfied could return the car but must continue to make payments for 6 months.
* If an AOL car owner received 3 parking tickets AOL would take the car off of them.
* The AOL car would have an AOL Cell phone that can only place calls to other AOL car cell phones.
* AOL would pass a new car law forbidding AOL car owners from driving near other car dealerships.
* AOL car mechanics would have no experience in car repair.
* Younger AOL car drivers would be able to make other peoples AOL cars stall just for fun.
* It would not be possible to upgrade your AOL car stereo.
* AOL cars would be forced to use AOL gas that cost 20procent more and gave worse mileage.
* Anytime an AOL car owner saw another AOL car owner he would wonder, M/F/age?
* It would be common for AOL car owners to divorce just to marry another AOL car owner.
* AOL car owners would always claim to be older or younger than they really are.
* AOL cars would come with a steering wheel and AOL would claim no other cars have them.
* Every time you close the door on the AOL car it would say, "Good-Bye."
1. Describe your problem:
__________________________________________
2. Now, describe the problem accurately:
__________________________________________
3. Speculate wildly about the cause of the problem:
__________________________________________
__________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse? Yes__
10. Have you read the manual? Yes__ No__
11. Are you sure you've read the manual? Yes__ No__
12. Are you absolutely certain you've read the manual? No__
13. Do you think you understood it? Yes__ No__
14. If `Yes' then why can't you fix the problem yourself?
__________________________________________
15. How tall are you? Are you above this line? __________________
16. What were you doing with your computer at the time the problem occurred?
__________________________________________
17. If "nothing" explain why you were logged in.
__________________________________________
18. Are you sure you aren't imagining the problem? Yes__ No__
19. How does this problem make you feel? ____________________________
20. Tell me about your childhood. ___________________________________
21. Do you have any independent witnesses of the problem? Yes__ No__
22. Can't you do something else, instead of bothering me? Yes__
Thank you for taking the time to fill out our Computer Problems Form. Please allow 1 week response time so that the problem will resolve its self or you will reboot your computer, most likely resolving the issue.
This memo is from an unnamed computer company. It went to all field engineers about a computer peripheral problem. The author of this memo was quite serious, but the engineers rolled on the floor:
"Mouse balls are now available as FRU (Field Replacement Unit). Therefore, if a mouse fails to operate or should it perform erratically, it may need a ball replacement. Because of the delicate nature of this procedure, replacement of mouse balls should only be attempted by properly trained personnel.
"Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop-off method. Domestic balls are replaced by using the twist-off method. Mouse balls are not usually static-sensitive. However, excessive handling can result in sudden discharge.
"Upon completion of ball replacement, the mouse may be used immediately. It is recommended that each replacer have a pair of spare balls for maintaining optimum customer satisfaction. Any customer missing his balls should suspect local personnel of removing these necessary items."
Five cannibals get appointed as programmers in an IT company.
During the welcoming ceremony the boss says: "You're all part of our team now. You can earn good money here, and you can go to the company canteen for something to eat. So don't trouble the other employees."
The cannibals promise not to trouble the other employees.
Four weeks later the boss returns and says: "You're all working very hard, and I'm very satisfied with all of you. One of our cleaners has disappeared however. Do any of you know what happened to her?"
The cannibals disavow all knowledge of the missing cleaner. After the boss has left, the leader of the cannibals says to the others: "Which of you idiots ate the cleaner?"
A hand raises hesitantly, to which the leader of the cannibals says: "You fool! For four weeks we've been eating Team Leaders, Managers, and Project Managers so no-one would notice anything, and you have to go and eat the cleaner!"
Any time you feel dumb, don't worry. Check out the following excerpts from a "Wall Street Journal" article by Jim Carlton. Lots of people are dumber than you.
Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the many calls asking where the "Any" key is.
AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes by rolling them into a typewriter to type on them.
Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the floppies.
A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was then heard putting the phone down, getting up and crossing the room to close the door to his room.
Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. "Yeah, I got me a couple of friends," the customer replied. When told "Egghead" was a software store, the man said, "Oh, I thought you meant for me to find a couple of geeks."
Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring that the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
True story from a Novell NetWire SysOp: Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?" Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?" Tech: "I'm sorry, but did you say a "cup holder"?" Caller: "Yes, it's attached to the front of my computer." Tech: "Please excuse me if I seem a bit stumped; it's because I am. Did you receive this as part of a promotion, like at a trade show? How did you get this cup holder? Does it have any trademark on it?" Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
DOS AIR:
All the passengers go out onto the runway, grab hold of the plane, push it until it gets in the air, hop on, jump off when it hits the ground again. Then they grab the plane again, push it back into the air, hop on, etcetera.
WINDOWS '95 AIRLINES:
The terminal is very neat and clean, the attendants are all very attractive and the pilots very capable. The fleet is immense. After your plane arrives 6 months late, you begin to wonder why it has not arrived yet. Your jet takes off without a hitch, pushing above the clouds, and at 20,000 feet it crashes without warning.
MAC AIRWAYS:
The cashiers, flight attendants, and pilots all look the same, feel the same and act the same. When asked questions about the flight they reply that you don't want to know, don't need to know, and would you please return to your seat and watch the movie.
OS/2 SKYWAYS:
The terminal is almost empty, with only a few prospective passengers milling about. Airline personnel walk around, apologising profusely to customers in hushed voices, pointing from time to time to the sleek, powerful jets outside the terminal on the field. They tell each passenger how good the real flight will be on these new jets and how much safer it will be than Windows Airlines, but that they will have to wait a little longer for the technicians to finish the flight systems.
FLY WINDOWS NT:
All the passengers carry their seats out onto the tarmac, placing the chairs in the outline of a plane. They all sit down, flap their arms and make jet swooshing sounds as if they are flying.
WINGS of OS/400:
The airline has bought ancient DC-3s, arguably the best and safest planes that ever flew and painted "747" on their tails to make them look as if they are fast. The flight attendants, of course, attend to your every need, though the drinks cost $15 a pop. Stupid questions cost $230 per hour, unless you have SupportLine, which requires a first class ticket and membership in the frequent flyer club.
MVS AIRLINES:
The passengers all gather in the hanger, watching hundreds of technicians check the flight systems on this immense, luxury aircraft. This plane has at least 10 engines and seats over 1,000 passengers. All the passengers scramble aboard, as do the necessary complement of 200 technicians. The pilot takes his place up in the glass cockpit. He guns the engines, only to realise that the plane is too big to get through the hangar doors!
UNIX EXPRESS:
Each passenger brings a piece of the airplane and a box of tools to the airport. They gather on the tarmac, arguing constantly about what kind of plane they want to build and how to put it together. Eventually, they build several different aircraft, but give them all the same name. Some passengers actually reach their destinations. All passengers believe they got there.
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